National Brokers Insurance follows a structured approach to building solid customer relations using an integrated team concept and business processes that enhance client service and retention.
We use a team-based strategy, including key contact back-ups, with most clients because it’s not enough to have multiple ways for customers to make contact – we need to be responsive to questions, feedback and complaints at any time.
We believe recruitment of top-notch employees, and continuous training and education are essential to providing superior customer service. Our culture fully engages and empowers co-workers to pursue personal development to better serve clients and achieve our company’s full potential.
Being “a full service brokerage” is among our biggest competitive advantages. This requires an organizational culture that embraces rapid decision-making, responsiveness and flexibility.
We also cultivate strong relationships with insurers, select partnerships and alliances that expand our product and service offerings, global reach and support capabilities.
Our vision, values and mission expectations and standards are clearly defined: Our company core values encompass excellence, quality, integrity and relationships.
Messages from Senior Management
National Brokers Insurance has a reputation for challenging the status quo to offer superior insurance products, expertise, strategic advice, exceptional service and a competitive advantage while managing clients’ increasing risk exposures. “It is clear that companies that effectively manage risk have a competitive advantage and are more likely to retain customers. That’s our experience,” says Joyce.
She believes in employing people with the right character, values and positive personalities. People that promptly address concerns and arrive at client-appropriate solutions with timely and diligent follow-up. “We invest in our people by providing our staff with the latest technologies, up-to-date research, cutting-edge training and education to hone their skills,” Joyce states. “The emphasis is on providing commitment and the best service possible to existing clients’ needs, while being able to attract new customers.”
“Our greatest competitive advantage is our ability to offer our clients a complete review of all of their insurance needs and be able to place all of the coverage within the brokerage,” says Donna, “Our team adds value by providing the latest hands-on knowledge, working directly with our clients. With our focused vision and a full suite of products and services, we exceed our clients’ expectations.”
“National Brokers Insurance is very strong on education. We believe if our employees succeed, we succeed! Our client advocacy teams have helped many clients understand everything from policy terms to claims settlements. We are a business that cares about our people, lives its values and puts clients first so that we can succeed in a challenging economic environment.”